Support for Hotel Reservation software


The main users of accommodation reservation web portal software are travel agents and travelers. As the main users, they stand to gain the most as well as the owners of the websites that use PHP software to create ads.

Because complete customer satisfaction is key to the success of Eicra, we believe in fully supporting you from your very first point of contact right through the sale, installation and commmissioning of your communications solution.

Get help from the Customer Forums and the Online Support portal. Below you will find multiple ways to find answers to your questions. Please ensure your web host or server meets our requirements.

Pre-Sale Support

Our Pre-Sales Support department is the primary point of contact with our reseller partners. Staffed by certified senior technical consultants, product specialists and sales support engineers, Pre-Sales Support represents one of our most important value-added functions providing you, with the information you need to complete the solution. Customer is free to choose any of the below mentioned communication methods in order to receive qualified technical consultation/assistance.

Post-Sale Support

Post sales technical support issues can often be addressed with a support center through support ticket. If Level-1 support executive is unable to provide the required technical support, they will escalate it to level-2 or level-3 vastly experienced developer or engineer directly in contact with your opened ticket / issue(s). Customer is free to choose any of the below mentioned communication methods in order to receive qualified technical consultation/assistance.


USER MANUAL
  • Installation Guide
  • Complete Documentation on software use & customization
  • Updated regularly
SUPPORT FORUMS
  • Join the community of Eicra Script Support Forum!
  • Take part in helpful discussions.
  • Marketing and business tips.

HELP DESK
  • Submit a ticket and receive professional assistance.
  • Track ticket responses and dialogue.
  • View articles, troubleshooters, news & more!
CONTACT US
  • Contact us via our contact form for a response via email.